PROGRAM OVERVIEW
Managing change is becoming a major focal point tor HR professionals as organizations continue to adapt to an ever-changing  workplace. In this two-day seminar, you will use a variety of resources to simulate a change initiative in a realistic work environment. Interact with other students through group discussions,  problem solving via a case study, and coaching in a safe learning  atmosphere with an experienced change management professional. Gain access to a change management toolkit to reinforce  and continue the learning experience outside the classroom.
 
PROGRAM OBJECTIVES
This program is designed to provide you with the knowledge and  skills necessary to:
Use SHRM’s six-step change framework to guide your  change management efforts
Draw from a range of models that focus on the people side  of change
Develop change initiatives through a case study and  simulation
Identify tools and techniques for assessing change
 
PROGRAM OUTLINE
SECTION 1: Introduction
Course Overview
Instructor and Student Introductions
SHRM Competency Model
 
SECTION 2: Why Change Management Matters
Types of Change
The Complexity of Change
Why Change Fails
SHRM’s Change Management Strategy Framework
 
SECTION 3: Design the Future State
The Three States
Assess the Scope of Your Change
Understanding Factors Driving the Future State
The Greiner Curve
Force Field Analysis
Change Scope Assessment
 
SECTION 4: Build a Change Coalition
Kubler-Ross Change Curve
Prosci’s Flight and Risk Model
Commitment versus Compliance
Change Style Assessment
Roles in Change Management
Involving Stakeholders in Change
Four Keys to a Successful Change Coalition
 
SECTION 5: Choose a Change Model
Why Use Change Models
Prescriptive Models for Change
ADKAR
McKinsey 7S Framework
Kotter’s Eight-step Process
Google’s ChangeRules
The Commonalities in Change Models
Case Study
 
SECTION 6: Communicate about the Change
The Burning Platform
The Change Announcement
Develop a Vision Statement for the Change Initiative
Case Study
 
SECTION 7: Measure/Make It Stick
Three Categories of Metrics
Sample Metrics
The Process for Measuring Success
Sample Scorecard
Is Your Change Sticky?
Leadership and Management in Change
Key Areas of Change Reinforcement
 
SECTION 8: Simulation
Google’s ChangeRules
Introduction
Phases 1-5
 
SECTION 9: Create a Culture of Change
VUCA
The Impact of Constant Change on Employees
Organizational Resilience and Agility
Agile Organizations
Assess the Agility of Your Organization
Five Tips for Building an Agile Culture
Using HR Programs and Practices to Reinforce an Agile Culture
Hiring for Resilience: Six Characteristics
 
SECTION 10: Conclusion
Change Management Reinforcement Toolkit
Program Evaluation
 
Recertification
SHRM: 15 PDCs